A payment mandate, not loan approval
DebiCheck is a way to authenticate debit-order details with your bank. When it is used in an agreement, review the creditor, amount, collection date and any permitted variation before accepting. It does not itself approve a loan or confirm that a payout has been received.
Use your bank’s official channel
Follow your bank’s own instructions in its app, internet banking or other supported channel. Do not provide a bank PIN or OTP to a caller or message sender. Ask your bank directly if an unexpected authentication request appears.
If details do not match
Do not accept a mandate you do not recognise. Contact the creditor through a verified route and ask for the discrepancy to be corrected. Keep the reference for the request.
A mandate and a debt are different
Stopping or disputing a debit order does not by itself cancel a valid loan agreement. If you disagree with a collection or cannot pay, speak to the bank and creditor about the appropriate process. Your bank can explain mandate disputes.